Premium Pool Handover Solutions
For Builders Who Value Their Time - and Reputation
At Crystaclear, we take care of the entire pool handover process, so you can focus on what you do best — building.
Why Crystaclear?
Owning a new pool should be exciting, not overwhelming. But for many first-time owners, learning to manage cleaning systems, filtration, sanitisation, and water chemistry can be daunting.
Without the right support, questions quickly become complaints — and that can reflect poorly on your brand.
We’ve Got You Covered
Crystaclear steps in after the build is complete, providing expert guidance, ongoing maintenance, and responsive service to your customers.
We:
Handle the technical side of pool care
Provide hands-on training and support for new owners
Minimise post-build issues and customer callbacks
Help protect and elevate your brand
A Better Experience for Everyone
Partnering with Crystaclear means fewer headaches, happier customers, and more time to grow your business. Our long-standing relationship with global industry leader Waterco Ltd. gives builders a clear competitive edge. Since 2012, we’ve helped bring innovative technologies like Hydroxypure and Oxi Swim to market, now used in pools around the world.
Through Crystaclear, builders can access Waterco’s full product range at special pricing and receive optional training for sales teams to boost upselling and product knowledge. It’s a smarter, more streamlined way to deliver next-generation pool solutions and elevate the customer experience.
A Simple, Streamlined Process
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1. Pre-Handover
Simple Software Integration
Get started with Crystaclear’s dedicated software to securely manage all your customer information, water test data, and service history—all in one easy-to-access platform.
Pre-Handover Setup
Before the pool is pebbled and filled, simply enter your customer’s details and let us know the expected completion date. From there, we handle the rest.
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2. Handover
Customer Welcome Pack
As soon as the pool is pebbled, Crystaclear sends your customer a clear, easy-to-follow welcome pack that outlines the handover process and what happens next.
Hassle-Free Scheduling
We contact your customer directly to schedule their handover appointment and a follow-up visit—no chasing, no admin, no extra work for you.
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3. Post Handover
Swift, Professional Handover
Once the pool is ready, Crystaclear steps in to deliver a complete, professional handover—leaving your customers confident and well-informed.Effortless Ongoing Support
After the follow-up, customers can book ongoing maintenance directly with Crystaclear—no need for you to stay involved.Reliable Customer Support, So You Don’t Have To Be
Our dedicated support team is always available to handle customer enquiries, service questions, and ongoing care—freeing you up to focus on your next project.